Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions, please feel free to contact us.

You have 10 days from the date of delivery to claim for the return or exchange if:

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • You must notify us within 10 days of delivery by writing to support@aquila.pk or by calling at +923219541549. At Aquila, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at support@aquila.pk, within 10 days of purchase before any claims can be processed.
  • Please note that customers are responsible for the cost of returning or exchanging the items.
  • We aim to process all returns with 5-7 working days of receipt.
  • During busy sale events please allow up to 14 working days for your return to be processed.
  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Aquila by contacting us via email at support@aquila.pk within 10 days of the delivery date.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.
  • In the case of refund shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 5-7 working days.
  • Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
    • Exchange request is made outside the specified time frame.
    • The product is damaged because of use.
    • The product was tampered with.

     

    Note: For further queries about exchanges and returns, please contact us at +923219541549 or email us at support@aquila.pk

    • Shipping rates
    • 0-1.5kg Rs 200
    • 1.5kg-2.5kg Rs 250
    • 2.5kg-3.5kg Rs 300
    • 3.5kg and up Rs 350
    • Orders placed by 4:00 pm (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 4:00 pm will be dispatched the next day.
    • Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
    • Delivery time is between 2 to 4 working days(No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or our mega sales events.
    • We will deliver to the home or office address indicated by you when you place an order.
    • We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
    • If you have any questions you can contact us at 0321-9541549  or email us at aquilapk1@gmail.com.

OVERVIEW
This website is operated by Aquila.pk. Throughout the site, the terms “we”, “us” and “our” refer to Aquila.pk. Aquila.pk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Questions about the Terms of Service should be sent to us at aquilapk1@gmail.com.

You have successfully subscribed!
This email has been registered