Return/Exchange Policy and FAQs – Aquila Apparel
Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions, please feel free to contact us.
Aquila Apparel Exchange Policy

At Aquila Apparel, we strive to ensure your utmost satisfaction with every purchase. We understand that sometimes preferences change, and therefore we offer a hassle-free exchange policy to provide you with a seamless shopping experience. Please review our exchange policy details below:

1. Eligibility for Exchange:

You are eligible for an exchange if:

• You request an exchange within 15 days from the date of purchase.

• The item you wish to exchange is unworn, unused, and in its original condition with all tags and packaging intact.

2. Exchange Process: To initiate the exchange process, please follow these steps:

• Fill out the exchange form provided in the original order packaging.

• Package the item securely along with the filled exchange form.

• Send the package via courier to the following address:

Aquila Apparel 1052, 1st Floor, F Block Commercial State Life Society, Lahore Phone: +923219541549

3. Exchange Value and Gift Voucher:

Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will issue a gift voucher equivalent to the original purchase price and Shipping Charges Paid of the item being exchanged. This voucher will be sent to the email address you provided when placing the initial order.

4. Gift Voucher Usage:

• The issued gift voucher can be used to make purchases on our website or in-store.

• The voucher has no expiration date, giving you the flexibility to redeem it at your convenience.

• The voucher is non-transferable and can only be used by the original recipient.

5. Exclusions: Please note that certain items are not eligible for exchange, including:

• Items marked as final sale, clearance, or discounted.

• Items that have been worn or used.

6. Shipping Costs: The shipping costs incurred for sending the item back to us for an exchange are the customer's responsibility. We recommend using a trackable shipping service to ensure safe delivery.

7. Contact Us: If you have any questions or concerns regarding the exchange process, feel free to contact our customer support team at or +923219541549

8. Return Address:

Aquila Apparel 1052, 1st Floor, F Block Commercial State Life Society, Lahore Phone: +923219541549

Please ensure that you adhere to the guidelines mentioned in our exchange policy to ensure a smooth and successful exchange process. We appreciate your business and look forward to serving you again in the future.

Return/Exchange Process: To initiate the exchange process, please follow these steps:

• Fill out the exchange form provided in the original order packaging.

• Package the item securely along with the filled exchange form.

• Send the package via courier to the following address:

Aquila Apparel 1052, 1st Floor, F Block Commercial State Life Society, Lahore Phone: +923219541549

  • We aim to process all returns with 5-7 working days of receipt.
  • During busy sale events please allow up to 14 working days for your return to be processed.
  • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.
  • In the case of refund shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 5-7 working days.
  • Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
    • Exchange request is made outside the specified time frame.
    • The product is damaged because of use.
    • The product was tampered with.


    Note: For further queries about exchanges and returns, please contact us at +923219541549 or email us at

    • Shipping rates
    • 0-1.5kg Rs 200
    • 1.5kg-2.5kg Rs 250
    • 2.5kg-3.5kg Rs 300
    • 3.5kg and up Rs 350
    • Orders placed by 4:00 pm (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 4:00 pm will be dispatched the next day.
    • Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
    • Delivery time is between 2 to 4 working days(No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or our mega sales events.
    • We will deliver to the home or office address indicated by you when you place an order.
    • We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
    • If you have any questions you can contact us at 0321-9541549  or email us at

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