Return/Exchange Policy and FAQs – Aquila Apparel
Below FAQ are some common concerns of our clients before purchasing the product, if you have other questions, please feel free to contact us.

You have 10 days from the date of delivery to claim for the return or exchange if:

  • The item(s) is faulty, damaged, or defective at the time of delivery.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • You must notify us within 10 days of delivery by writing to or by calling at +923219541549. At Aquila, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at, within 10 days of purchase before any claims can be processed.
  • Please note that customers are responsible for the cost of returning or exchanging the items.
  • We aim to process all returns with 5-7 working days of receipt.
  • During busy sale events please allow up to 14 working days for your return to be processed.
  • In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to Aquila by contacting us via email at within 10 days of the delivery date.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.
  • In the case of refund shipping and handling charges will not be refunded.
  • The minimum period for processing refund is 5-7 working days.
  • Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
    • Exchange request is made outside the specified time frame.
    • The product is damaged because of use.
    • The product was tampered with.


    Note: For further queries about exchanges and returns, please contact us at +923219541549 or email us at

    • Shipping rates
    • 0-1.5kg Rs 200
    • 1.5kg-2.5kg Rs 250
    • 2.5kg-3.5kg Rs 300
    • 3.5kg and up Rs 350
    • Orders placed by 4:00 pm (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 4:00 pm will be dispatched the next day.
    • Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.
    • Delivery time is between 2 to 4 working days(No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or our mega sales events.
    • We will deliver to the home or office address indicated by you when you place an order.
    • We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.
    • If you have any questions you can contact us at 0321-9541549  or email us at

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