*Aquila Apparel Exchange and Return Policy*

*Eligible for Replacement:

- Size exchanges

- Faulty products

- Change of mind

*Refund Policy:*

- Refunds are only applicable if the product is faulty or if there is a mistake on our end.

- We do not offer refunds for change of mind.

Q1: What items are eligible for replacement at Aquila Apparel?

A1: Eligible for replacement are size exchanges and faulty products.

Q2: How can I initiate the replacement process?

A2: You can initiate the replacement process by contacting us on WhatsApp at 03219541549, and our representative will guide you through the selection of the article you want to replace.

Q3: Is there a time limit for making a replacement claim?

A3: Yes, replacement claims must be made within 10 days of the original purchase.

Q4: How long does it take for a replacement to be processed?

A4: Replacement requests typically take 5-7 working days to be processed.

Q5: Are there any shipping charges for the replacement?

A5: Yes, there is a Rs: 600 shipping charge for the replacement.

Q6: How does the replacement process work in terms of product exchange?

A6: Our rider will bring the new product to you, and you will need to pack the previous product and hand it over to the rider at the time of delivery.

Q7: Are replacements only accepted for new items?

A7: Yes, we only accept replacements for new and unused items.

Q8: Does Aquila Apparel reserve the right to cancel a replacement request?

A8: Yes, Aquila Apparel reserves the right to cancel replacement requests under certain circumstances.

We aim to process all returns with 5-7 working days of receipt.

During busy sale events please allow up to 14 working days for your return to be processed.

Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.

In the case of refund shipping and handling charges will not be refunded.

The minimum period for processing refund is 5-7 working days.

Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.

Exchange request is made outside the specified time frame.

The product is damaged because of use.

The product was tampered with.

Shipping rates

• 0-1.5kg Rs 250
• 1.5kg-2.5kg Rs 250
• 2.5kg-3.5kg Rs 300
• 3.5kg and up Rs 350

Orders placed by 4:00 pm (Pakistan Standard Time) will be shipped the same day via Registered Courier Service. Orders received after 4:00 pm will be dispatched the next day.

Orders received on Sundays and on Pakistan’s National Holidays will be processed and shipped on the next working day.

Delivery time is between 2 to 4 working days(No delivery on Sundays). However delivery can take up to 7 working days during the busy shopping season or our mega sales events.

We will deliver to the home or office address indicated by you when you place an order.

We cannot deliver to PO boxes. All deliveries must be signed for upon receipt. We will try at least twice to deliver your order at the address indicated by you.

If you have any questions you can contact us at 0321-9541549  or email us at aquilapk1@gmail.com.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Questions about the Terms of Service should be sent to us at aquilapk1@gmail.com.